Empowering your business with exceptional client management
ClientIN Consulting specialises in client management, customer experience (CX) optimisation and sales consulting. Our services help organisations improve retention, minimise churn, streamline operations and raise client satisfaction.
What we do
Our core services are structured across seven areas, for B2B and B2C organisations.
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Customer Experience Optimisation
- Touchpoint improvement. Auditing and refining client experiences across every touchpoint in your organisation, so interactions are seamless.
- Metric tracking. Monitoring and improving critical customer success metrics.
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Training & Development
- Skill equipping. Training customer care and operational teams to deliver high-quality customer service.
- Brand alignment. Making sure team behaviours and service standards reflect your brand’s core values.
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Sales Consulting & Marketing Services
- Revenue strategy. Specialised sales consulting to help businesses optimise conversions and growth.
- Higher education focus. Sales and marketing support tailored specifically to higher education institutions.
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Personalised Customer Support
- Tailored solutions. Building custom client support structures designed to improve retention rates.
- Loyalty enhancement. Implementing workflows that foster long-term customer loyalty and satisfaction.
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Higher Education Consulting B2C
- International student support. Guiding international students already studying in France through complex local and administrative processes.
- Academic focus. Helping students with life and learning transitions, so they can stay focused on their academic journey.
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Operational Excellence (OpEx) B2B & B2C
- Driving operational excellence to deliver elite customer experiences, build loyalty and accelerate revenue.
- Converting operational processes into strategic excellence that maximises customer value, enhances retention and fosters revenue expansion.
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Hospitality B2B
- Hotels: guest experience audit and optimisation. Auditing and refining the guest experience across every touchpoint, so stays feel seamless.
- Restaurants: dining experience audit and optimisation. Auditing and refining the dining experience across every touchpoint, so meals feel seamless.
What you can expect
With our expertise, you can enhance customer engagement, boost retention, and achieve measurable success.
- Increase customer retention and loyalty — reduce churn with strategies that foster long-term customer relationships.
- Streamlined processes and standardisation — we optimise workflows to ensure efficiency, quality, and consistency.
- Exceptional customer experience — every touch point is designed to deliver value and a seamless experience.
Consulting for hospitality
Your hotel or restaurant may be great. But are you giving British and American guests the experience they expect?
- A British guest walks into a restaurant and doesn’t understand half the menu.
- An American traveller checks into a hotel and can’t find a kettle, a facecloth or a convenient way to charge their phone.
- A guest has dietary restrictions, but there’s no clear allergen information.
- Or they simply can’t find an accurate English-language presence for the business online.
These may seem like small details. But they shape the guest experience and, ultimately, your reviews, recommendations and repeat visits.
No PR campaign, however well executed, can make up for a dining experience that leaves an Anglo-Saxon guest confused or underwhelmed.
That’s where ClientIN Consulting comes in. We evaluate your hotel or restaurant through the eyes of a British or American guest, identifying the communication, comfort and service gaps that may be getting in the way.
For restaurants
Menu clarity, explaining unfamiliar dishes, dietary information, service etiquette and digital presence.
For hotels
Room amenities, bathroom comfort, breakfast, communication, and the details international travellers expect.
Our approach is simple:
Fix first. Then promote.
Because international guests shouldn’t have to stress over the little things to enjoy a great experience. And you shouldn’t have to guess what they expect.
With ClientIN Consulting, you get a partner who understands both sides: the guest experience and the market you’re trying to reach.
Once your experience is great, we help translate your dining experience and unique culinary story into opportunities for UK and US PR, food media and international visibility.
Trust ClientIN Consulting to help you get the experience right, tell your story, and reach the market.
“When it comes to clients’ matters, we don’t assume, we drive value.”The ClientIN Mantra
Some of our clients
Let’s work together to elevate your business
Tell us what you are trying to improve and we will come back with a plan.